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CoServer™
Product Knowledge Management
Overview
Features
Presentation
FAQs
ROI
File Approval Management System
CQM
Please fill the following information to determine realistic Return Of Investment(ROI). You can compute individual ROI under the three headings and/or get total ROI.
Please enter values in the indicated area
Total Product Revenue(per annum) : (M$)
Profitability of the business : (%)
 Enhance AE productivity thereby reduce cost  
Number of AEs :
Loaded Cost per AE : ($ per annum)
Average turn over in AEs : (%)
Average time taken to train New AE : (months)
Expected speedup in training : (%) Saving : (K$)
Customer queries solved via self help : (%) Saving : (K$)
Cost of toll free calls(800) per annum : (K$) Saving : (K$)
Total ROI under this heading  (K$)
 Upgrade Product Quality and Market Acceptability  
Quality(bug free & having small useful features) contributions to sale : (%)
The customer feedback to improve quality : (%)
Automatic management of query/bug/features as factor of consolidating customer inputs : (%) Net Gain (K$)
The architecture phase cost as factor of total product development cost : (%)
The “prior product information factor” in architecture phase : (%)
Managed product information factor in keeping the information available & accessible : (%)
Product development cost (per annum) (20% of revenue) : (K$) Saving : (K$)
Total ROI under this heading  (K$)
 Build Company Image & Customer Loyalty  
The money spent by company on image building (5% of revenue) : (K$)
Improvement with techniques like proactive customer responses, discussion groups, eLearning, on line downloading facilities etc. : (%) Saving : (K$)
The average repeat order from a customer per annum : (%)
Customer referral component in product revenue : (%)
The factor of better response, exclusive web channel in improving loyalty. : (%) Net Gain (K$)
The % revenue from international customers in same time zone : (%)
The % revenue from international customers in opposite time zone : (%)
Factor of costly average international call as deterrent in buying : (%)
Factor of not getting expert in working time as deterrent in buying : (%) Net Gain (K$)
Total ROI under this heading  (K$)
OVERALL ROI   (K$)
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