Role based knowledge access. Makes knowledge storage and accessing stored knowledge easier. Enhances productivity.

This includes detailed member/user information. List of user associated queries & issues, suggestion, chat logs, discussion details etc.

Help Desk get reminders for Follow-Ups.

Configurable daily, weekly and monthly reports.

Easy to print and export to different formats like excel, word, text, RTF, HTML.

Support groups to support different categories of queries, subjects.

In discussion groups, discussions are captured in a linked-manner, which maintains its chronology and makes it easy to read and understand.

Queries, issues & suggestions are routed to concerned people in the organization based on category and severity. This ensures that the right requests reach the right person at the right time and enables concerned people respond quickly to the incoming requests.

This is an important feature to monitor the progress of activities.

Automated reminders reduce the managers’ workload and enhance their ability to meet deliverables on time, and enhance their productivity.

Alarms for due queries, issues and suggestions draw attention to due deliverables.

With each successive alarm going up in the client hierarchy, senior management's attention is drawn to the due queries, bugs and enhancements.

Managers can use past due alarm information to evaluate the effectiveness and adequacy of their resources and also use this information for periodic performance reviews.

Notifications and reminders by e-mail can be sent for pending and new tasks.

Information can be tracked and can be used in improving the content and managing the system.

This includes query, issues, suggestions, chat and discussion logs.

This feature provides a flexible means to access information on demand for both internal and external users. The security level associated with each piece of information ensures that only authorized users can view the necessary information.

One can create web-based training courses and store them in the library. They can use these courses to train internal users who can go through the training on their own time. This eliminates the need for conducting training courses at organized venues.

It provides a quick means for the Administrators to get an overview of the overall system.

Role based routing

Ad-Hoc routing

Conditional routing

Must-read comments

Must-read attachments

Notification via e-Mail

Audit trail of documents

Powerful search within documents repository.

Keywords based advanced search.

Content-based search.

Encryption of the critical data.

Biometric device support.

This is for members/users to evaluate the content level or performance of the organization employees, or the effectiveness of the system.