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Features : |
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CQM - A web based solution which can make the prospects & customer data available at various services centers and centralized H.O. location. |
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Automated Alerts via SMS or E-mail using various call templates help in sending service/insurance reminders well in time to our customers. |
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Automated greetings via SMS or E-mail will help you delight customers. |
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MIS reports in both text & graphical form. |
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Repeat job analysis reports produced automatically thereby saving time in sending reports to Manufacturer R&D team for performance improvement of the vehicle. |
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History of services offered to the customers is made available on the tips using CQM. It helps offering privileged service to my customers. |
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Prospects to customers conversion analysis produced by CQM help understand sales performance. |
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Easy to calculate Customer Satisfaction Ratio (CSR). |
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Benefits : |
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Enables the Help desk reply to Customer Queries without delays and dependencies there by enhancing customer satisfaction. |
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Brings efficiency in follow-up with prospects and customers. |
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Enable your customers to get efficient support through a Web Support Software. |
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Maintain a complete history of your customers through Contact Management. |
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Track, route and manage customer support requests through a Interactive Customized System. |
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Gather necessary information/knowledge to measure end user satisfaction through analytical reports. |
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